NJJS Vending Machine FAQ: Answers About Products, Customization & Orders

Our standard MOQ is 1 unit for trial orders, allowing you to test the market risk-free. For mass orders, the MOQ varies by model (usually starting from 5-10 units), and we offer competitive volume discounts to support your business growth.

Absolutely. We provide comprehensive OEM/ODM customization services. You can customize payment systems, voltage/power, branding/design, interface language, and special functions (temperature control, remote management) to match your local market requirements. Share your specific needs, and we will create a customization solution.

 

Yes, we design our machines for global usability. We can configure the power supply to match your local grid, such as 110V 60Hz for North America, 220V 50Hz for Europe/Asia, or 24V DC for outdoor projects. Confirm your voltage requirement when placing an order.

Yes, all our smart vending machines come with an optional 4G/5G remote management system. You can remotely check real-time stock, monitor sales data, receive fault alerts, and adjust prices/settings, significantly reducing on-site management costs and improving operational efficiency.

Our smart vending machines support flexible payment options for global markets, including cash (multi-currency bill/coin acceptors), cashless (credit cards, Apple Pay/Google Pay), and QR code scanning. We can also integrate local payment terminals or ID recognition systems for specific regions.

we use sturdy export pallet with plastic bag and cardboard box for all shipment. Each machine undersgoes full quality testing before leaving the factory.

 We provide reliable logistics solutions for all order sizes: sea freight (cost-effective for bulk container orders), air freight (fast delivery for urgent small orders), and express delivery (DHL/FedEx for sample orders). We support both door-to-door and port-to-port delivery based on your preference.

For standard models, the production lead time is 45 working days upon receiving the deposit. For customized machines, it usually takes 45-60 working days, as we adjust the production line and conduct full function testing. We will keep you updated throughout the process.

Definitely. We provide detailed user manuals, operation videos to teach you and your team how to operate the machines, perform regular maintenance,and troubleshoot common issues, ensuring smooth business operations without professional technical support.

Yes, we offer 24/7 online technical support via email, WhatsApp, and video calls. For complex issues, we can arrange on-site maintenance by our local distributors. We also maintain a large inventory of spare parts for fast global delivery.