Home » FAQ

NJJS Vending Machine FAQ: Answers About Products, Customization & Orders

Product & Customization

What is the minimum order quantity (MOQ) for your vending machines?

Our standard MOQ is 1 unit for trial orders, allowing you to test the market risk-free. For mass orders, the MOQ varies by model (usually starting from 5-10 units), and we offer competitive volume discounts to support your business growth.
Can you customize the vending machine for my local market needs?

Absolutely. We provide comprehensive OEM/ODM customization services. You can customize payment systems, voltage/power, branding/design, interface language, and special functions (temperature control, remote management) to match your local market requirements. Share your specific needs, and we will create a customization solution.
What types of vending machines do you offer for export?

We specialize in exporting a full range of commercial vending machines covering diverse scenarios — including snack & drink combo machines, cold drink vendors, and customized specialty units for fresh food, cosmetics, or industrial parts. Our portfolio also extends to smart commercial appliances and supporting equipment such as milk coolers, ice makers, and wine dispensers. Beyond products, we provide reliable parts and after-sales support. Our goal is to build sustainable partnerships with local distributors of smart commercial self-service equipment worldwide.

Is the vending machine compatible with different voltage standards?

Yes, we design our machines for global usability. We can configure the power supply to match your local grid, such as 110V 60Hz for North America, 220V 50Hz for Europe/Asia, or 24V DC for outdoor projects. Confirm your voltage requirement when placing an order.
Does the vending machine support remote monitoring and management?

Yes, all our smart vending machines come with an optional 4G/5G remote management system. You can remotely check real-time stock, monitor sales data, receive fault alerts, and adjust prices/settings, significantly reducing on-site management costs and improving operational efficiency.
What payment methods do your vending machines support?

Our smart vending machines support flexible payment options for global markets, including cash (multi-currency bill/coin acceptors), cashless (credit cards, Apple Pay/Google Pay), and QR code scanning. We can also integrate local payment terminals or ID recognition systems for specific regions.

How do you ensure vending machines are safe during transportation?

we use sturdy export pallet with plastic bag and cardboard box for all shipment. Each machine undersgoes full quality testing before leaving the factory.
What shipping methods do you offer for international orders?

We provide reliable logistics solutions for all order sizes: sea freight (cost-effective for bulk container orders), air freight (fast delivery for urgent small orders), and express delivery (DHL/FedEx for sample orders). We support both door-to-door and port-to-port delivery based on your preference.
What is the lead time for producing vending machines?

For standard models, the production lead time is 45 working days upon receiving the deposit. For customized machines, it usually takes 45-60 working days, as we adjust the production line and conduct full function testing. We will keep you updated throughout the process.

Do you offer operation and maintenance training for vending machines?

Definitely. We provide detailed user manuals, operation videos to teach you and your team how to operate the machines, perform regular maintenance,and troubleshoot common issues, ensuring smooth business operations without professional technical support.
Do you provide overseas after-sales service and technical support?

Yes, we offer 24/7 online technical support via email, WhatsApp, and video calls. For complex issues, we can arrange on-site maintenance by our local distributors. We also maintain a large inventory of spare parts for fast global delivery.